Living with Complexity:
Emergency Response in the Residence Life Setting
American College Personnel Association 2001
Rationale for Systemic Response
- Philosophy of Care
- Retention and Matriculation
- Risk Management
- Customer Service
Context
- Nature of the Setting
- Multicultural Enrichment
- Residential/Commuter
- Single/Married/Partnership/Family
Organizational Culture
- Role Definitions and Clarity of Function
- Decision-Making Styles and Protocol
- Inter Divisional/Departmental Lines of Accountability
Resources
- Protocol
- Access to Services
- Professional and Non Professional Personnel
- Training
- Campus and Community Interface
Special Concerns
- Confidentiality and Sharing of Information between Roles and Agencies
- Emergency or Public Safety Transport Issues
- Parental Notification
- Acts of Violence
- Sexual Harassment and Assault
- Special Populations
- Large Scale Disturbances