Tips for Resolving Conflict
- Have a point(s):
What is the expected result of the confrontation?
What is really making you angry?
- Timing is Everything!
Plan a time to talk when you have plenty of time, privacy, and are feeling calm.
- Stay Focused:
Keep your voice calm and steady; take long, steady breaths, take a "time out" if you feel yourself escalating; own-up to your feelings and beliefs.
- Stay on Issue:
Only discuss the issue at hand. Don't get personal, insult or use foul language. Avoid making global accusations ("you always/never"); be specific in your concerns.
Agree to disagree; don't try to "win" or change someone's mind. Accept responsibility for your thoughts and feelings.
Tolerate diversity and/or ambiguity.
© Tran & Taylor, 2000 (Modified from Mental Health Association, Tulsa, Arizona.)