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In an attempt to provide more useful information
to counseling centers that are evaluating scheduling or
electronic record keeping options, counseling center directors
were surveyed (via the AUCCCD listserv with approximately 680
registered users) regarding their practices for scheduling and
record keeping. 179 complete responses were
received within two weeks in early December of 2005.
QUESTION: Please indicate your
counseling center's relationship with the following units:
|
|
Health Services
|
Career Services
|
Disability Services
|
|
Separate
|
142
|
167
|
158
|
|
Integrated
|
36
|
10
|
17
|
|
Total
|
178
|
177
|
175
|
QUESTION: Please indicate which method
you use for scheduling and your satisfaction with it:
(sorted by frequency of use)
| |
Frequency
|
Mean Satisfaction
|
| Paper
|
44
|
2.4
|
| Titanium
|
41
|
1.2
|
| Outlook
|
18
|
2.1
|
| other
|
10
|
2.8
|
| Corporate
Time |
10
|
2.7
|
|
Home-Built System |
10
|
2.0
|
| Protege
|
9
|
2.1
|
| UCCD -
Rutgers |
9
|
2.2
|
| Medicat
|
7
|
3.1
|
| PyraMED
|
6
|
2.0
|
| Groupwise
|
4
|
2.0
|
|
MeetingMaker |
3
|
2.0
|
|
OpenSchedule (Point/Click) |
3
|
1.3
|
|
AppointmentsPRO |
2
|
1.5
|
| QuicDoc
|
2
|
1.5
|
|
ScheduleVIEW |
1
|
1.0
|
| Total |
179
|
--
|
- NOTES:
- Satisfaction scale: 1 =
Very Satisfied ... 5 = Very Dissatisfied
- "Other" Responses:
GPMS-IDX, University electronic calendar system (MyFAU)
with our part secure, PracticePoint, Cerner Technology,
NeuMed, On Time, uBurst, Now-Up-To-Date, PCN, ECATs
- Centers planning to change:
4 sites plan to switch to Titanium, 1 to
Outlook.
QUESTION: Please indicate which method
you use for electronic record keeping and your satisfaction with
it: (sorted by frequency of use)
| |
Frequency
|
Mean Satisfaction
|
| Paper
|
91
|
2.4
|
| Titanium
|
37
|
1.4
|
|
Home-Built System |
15
|
2.5
|
| Protege
|
9
|
2.2
|
| Other
|
7
|
2.9
|
| UCCD -
Rutgers |
7
|
2.1
|
|
OpenSchedule (Point/Click) |
3
|
1.3
|
| PyraMED
|
3
|
3.7
|
| Medicat
|
2
|
3.5
|
| Outlook
|
2
|
1.5
|
| QuicDoc
|
2
|
1.5
|
| CSIS
|
1
|
4.0
|
| Total |
179
|
--
|
- NOTES:
- Satisfaction scale: 1
= Very Satisfied ... 5 = Very Dissatisfied
- "Other" Responses:
Semester reports from clinicians, Now-Up-To-Date
(University of Michigan), Therascribe - Wiley
Publishing, TIER (from SeaQuest Technologies) acronym
for Totally Integrated Electronic Record.
- Centers planning to change:
4 plan to switch to Titanium, 1 to Workflow.com, 1 to
NextGen (schedule and EMR).
- Mixed Methods: A
number of of sites (6+)indicated that they use a mix of
methods to store records. Generally - For these sites,
notes were typically maintained in paper files or via
word documents with data in a spreadsheet system.
QUESTION: If you selected a software
package for record keeping, what type of paper files do you
maintain: (sorted by frequency)
| |
Frequency
|
| Complete
copy |
39
|
| Thin
Files |
31
|
| Other
|
16
|
| None |
5
|
| Total
|
91
|
- NOTES:
- None - i.e., a "paperless office"
- Thin files - e.g., only signed
documents and faxed information
- Complete - all electronic records are
duplicated in paper files
This survey is meant to shed light on how the
field is utilizing available technologies to manage scheduling
and record keeping. These results are not comprehensive and do
not represent actual usage rates (across the whole field) for
any particular product.
Copyright © Ben Locke, Ph.D. All Rights Reserved.
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